Abhishek Kumar

About Abhishek Kumar

Dear sir,I am Looking for the Position of Electrical engineer,on current ongoing opportunity in power sector,I firmly believe that my education,skill set,extensive experience make me a suitable candidate for this vacancy.I am certified in electrical engineering and hold a Degree in electrical engineering from G.P DUMKA, and i also pursuing My MBA in Power management from IITM through Distance mode.As an individual who is interested in continuous professional Development. I have dedicated more than 3 years of experience in the electrical industry. This has resulted in professional competency in all operational and technical aspects of Power sector implementation.Here i given details of my last company position held, organization and scope of my work below: 1. Diploma Trainee POWER GRID CORPORATION OF INDIA LIMITED Scope of work- Construction of RANCHI -MEDINIPUR JEERAT Transmission line Under TBCB Project 2.Electrical supervisor ONEWAY PROJECT LIMITED Scope of work- O&M and cable laying of 33kv S/S 3.Electrical engineer FEEDBACK INFRA PVT LIMITED, Scope- Cons of,440/220/132 /33 kv S/S associated with Transmission line under Assam electricity board (AIIB Funded) 4.Jr.engineer electrical DILIP BUILDCON LIMITED ( current working ) Scope-operation and maintenance,monthly energy audit,and commissioning of 33/11 kv s/s,DTR review,33 & 11 kv feeder line works,HT & LT over head networking,NHAI Electrical utility shifting,street lighting, Highway electrification.

Experience

1. Key Account Manager

   Tp Western Odisha Distribution Limited

   Apr 2022 — Present · Sambalpur, IN

   o Working cross-functionally with various supporting teams to ensure delivering of exceptional customer experiences- Working across Customer Service, Operations, Training, HR & 3rd Party Service Providers and drive their actions in a way that positively impacts customer experience- Focus on the management of SLA metrics, Quality and Customer experience; Deliver on goals agreed upon with stakeholders, and create, strategize & execute plans to meet them- Design and implementation of strategies for development and maintenance of reporting and Business Intelligence projects related Customer Centricity KPIs and Complaint management- Creating and Implementing Analytics Strategies for Best in Class Service Delivery- Leveraging existing and additional relevant technologies for Reporting & Analytics across functions- Institutionalize Structured Problem Solving for delivering Business Impact- A trouble shooter in case of issues relating to processes affecting the SLAs; Dive deep into the numbers and make data-driven process improvements- Encouraging for building a culture of continuous process improvement, experimentation and a drive to deliver an excellent experience every time including on-the-job training and development- Acting as the Voice of the Customer across the organization- Using Customer Insight and Root Cause Analytics to identify company-wide improvements and present these to the Senior Stakeholder/Peers- Working cross-functionally with various supporting teams to ensure delivering of exceptional customer experiences- Working across Customer Service, Operations, Training, HR & 3rd Party Service Providers and drive their actions in a way that positively impacts customer experience- Focus on the management of SLA metrics, Quality and Customer experience; o Skills: Customer Success · Power Distribution · Customer Experience · Management Information Systems (MIS) · Client Relations · Customer Relationship Management (CRM)

Education

• Mazdoor high School sindri

  matriculation, Mathematics

  2010 — 2011

• Magadh University

  Bachelor's degree, Psychology

  2017 — 2020

• Govt polytechnic dumka

  Diploma in electrical , Electrical

  2014 — 2017

• sarswati vidya mandir Sindri

  Intermediate, Science

  2011 — 2013