Abhishek Kaushik
Insight Professional at BT Group | IIM Amritsar MBA\'24 | Delhi University\'22
- Role
- Insight Professional at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhishek Kaushik
As an Insight Professional at BT and an MBA graduate from IIM Amritsar, I’m passionate…
Experience
Insight Professional
Sep 2024 — Present · Gurugram, IN
Launched and analyzed churn surveys for B2B/B2C segments to identify reasons for customer attrition, competitors switch-overs, and potential retention strategies using quantitative analysis. Achieved 8% higher response rate through survey enhancements• Generated comprehensive executive-ready dashboards, reports, and flowcharts using advance excel and Tableau, providing in depth analysis of customer behavior and competitive landscape. Delivered actionable insights that reduced customer churn• Analyzed 3 customer verbatims each month with Medallia, text-analytics, and sentiment modeling, surfacing consumer trends, emerging pain points, and unmet needs that informed product, service, and CX improvements• Performed extensive market research on cloud-connectivity solutions, including the development of competitive play cards
Education
Indian Institute of Management Amritsar
Master of Business Administration - MBA
Delhi University
Bachelor of Commerce - BCom
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