Abhishek Karn

About Abhishek Karn

Graduated with a Bachelor of Science in Physics from Chhatrapati Shahu Ji Maharaj University, this professional currently serves as a Holiday Team Manager at Amazon. Their role involves guiding a team of over 25 associates, monitoring performance metrics, and implementing strategies to enhance operational efficiency. Core competencies include quality management, critical thinking, and customer escalation management, which have been honed through their extensive experience in customer service and team leadership. At Amazon, they have contributed to fostering collaboration across teams, resolving conflicts, and ensuring compliance with industry standards. With prior roles as a Resolution Specialist and Business Generalist, they bring a proven ability to manage escalations and improve processes. Motivated by a commitment to operational excellence and team development, they aim to leverage their skills to support organizational goals while contributing to a positive and inclusive work environment.

Experience

1. Holiday Team Manager

   Amazon

   Aug 2023 — Present · New Delhi, IN

   Handling team of 25+ associates - Overseeing the team\'s performance and ensuring productivity- Providing guidance and support to team members- Managing schedules and ensuring proper staffing- Monitoring and improving operational efficiency- Conducting performance evaluations and providing feedback- Implementing training and development programs- Resolving conflicts and addressing employee concerns- Collaborating with other teams and departments for seamless operations-Monitoring performance metrics and making data-driven decisions-Continuously improving processes to optimize productivity-Ensuring compliance with company policies and industry regulations-Providing support and guidance to team members-Foster a positive and inclusive work environment-Monitoring key performance indicators (KPIs) to track team performance-Analyzing data to identify trends, areas for improvement, and opportunities-Providing feedback and coaching based on performance metrics-Setting performance goals and targets for the team-Using data to make data-driven decisions and implement strategies for improvement.

Education

• Chhatrapati Shahu Ji Maharaj University

  Bachelor of Science - BS, Physics