Abhishek Jain

About Abhishek Jain

With over 10 years at Panasonic India, I have focused on optimizing service operations, return management, and reverse logistics. My work emphasizes business process improvement, customer service, and compliance with E-waste management regulations. Dedicated to delivering streamlined operations and fostering stakeholder collaboration, I aim to enhance turnaround time and efficiency within return and replacement processes. My contributions are rooted in analytical planning and strategy to drive operational excellence.

Experience

1. Operations Manager- Customer Service (Return Management & Reverse Logistics)

   Panasonic India

   Aug 2015 — Present · Gurugram, IN

   Service Operations, Planning & Strategy: Analyzed business processes, gathered service function requirements, and optimized return management with sales and service coordination.E-Waste Management & Compliance: Coordinated with E-waste vendors to ensure compliant product disposal per government regulations.Customer Replacement, Reverse Logistics & Dealer Returns: Oversaw customer replacement, refunds, and reverse logistics while ensuring minimal return rates and optimized turnaround time (TAT).Trained and guided warehouse engineers on Pre-Delivery Inspection (PDI) and categorization of defective units per company policy. Facilitated liquidation (second sales) and scrap approvals, optimizing asset recovery and disposal.

Education

• Dayalbagh Educational Institute, Agra

  Master of Science - MS, Mathematics and Computer Science

• Dayalbagh Educational Institute, Agra

  Bachelor of Science - BS, Computer Science

Skills

• New Business Development
• Requirements Gathering
• Vendor Management
• Sap
• Sales Operations
• Management
• Product Management
• Operations Management
• Business Development
• Key Account Management
• Competitive Analysis
• Service Level Mgmt.
• Cross-Functional Coordination
• Team Management
• Statistical Data Analysis
• Product Development