Abhishek Jain

Manager - Mortgages Affordable Housing - Madhya Pradesh & Chhattisgarh @Axis Bank Limited

Indore, IN

Oversee delinquency tracking and control (bucket-wise, DPD-wise), reducing non-starters through targeted strategies. • Allocate and achieve collection targets for officers, CREs, and agencies, ensuring a 95% milestone achievement rate.• Optimized case allocation to collection officers based on geography and vintage, ensuring timely and efficient resolution. • Conduct field visits for high-risk cases (dispute, skip, refuse-to-pay), resolving 80% of escalated cases. • Implement legal actions (SARFAESI, Section 138) for non-recoverable cases, achieving a 90% closure rate with legal teams. • Enhance data quality by improving customer feedback systems, reducing errors in MIS reports by 20%. • Train and mentor 5+ executives, improving team productivity by 30%.• Built and maintained relationships with key clients, facilitating timely collections and improving customer satisfaction. • Improved data quality by implementing timely feedback systems, ensuring accurate customer information for business operations.

VNS Group of Institution,VNS Campus, Vidya Vihar, Nathu Barkheda, Neelbud, Bhopal-462044

Master of Business Administration (MBA)