Abhishek Hegdekar

About Abhishek Hegdekar

D2C brands don’t usually struggle because of lack of demand. They struggle when operations fail to keep pace with growth. As order volumes increase, customer communication, order tracking, support, and internal workflows often remain manual and fragmented. This leads to delays, inconsistent customer experience, and operational pressure that slows teams down instead of enabling scale.I work with D2C brands to simplify and automate workflows across the customer lifecycle. My focus is on building practical systems around orders, CRM driven communication, customer support processes, and internal operations so teams can scale smoothly without adding unnecessary manual effort or headcount.My perspective comes from hands on exposure to real business operations and close collaboration with founders and technical teams. Having managed ventures and worked on real world implementations, I understand how operational decisions directly impact customer experience and long term growth. This allows me to approach automation with a process first mindset rather than a tool led approach.I work best with early to growth stage D2C brands that want clarity in their operations, reliable customer experiences, and systems that support sustainable growth instead of short term fixes.If your D2C operations feel heavier than they should or your team is spending too much time on manual coordination, feel free to reach out. I’m always open to conversations around simplifying systems and improving how businesses operate.

Experience

1. D2c Automation Specialist Consultant

   Techstaunch Software Solutions

   Jan 2026 — Present · Surat, IN

   At TechStaunch Software Solutions, I work closely with D2C and digital businesses to understand their end to end operational workflows and customer journeys. My role involves identifying process gaps across order management, customer communication, support operations, and internal coordination.I collaborate with founders, product, and engineering teams to translate business requirements into clear system level workflows that can be automated and scaled. This includes mapping processes, defining automation logic, and ensuring solutions align with real operational needs rather than isolated tool implementations.Through this work, I have developed a strong understanding of how operational efficiency, system design, and customer experience are deeply connected in growing D2C businesses.D2C operations, customer lifecycle workflows, CRM driven automation, internal process optimization

Education

• P P SAVANI UNIVERSITY

  Bachelor of Technology - BTech, Computer Science

  2022