Abhishek Gupta
Leading Quality Assurance@Airtel Digital | Automating Airtel’s Thanks app Journey | AI-Driven QA | LLM & RAG Based Automation| Driving Automation-Enabled Releases | Ex- Bain
- Role
- Sr Manager Qa Lead at Airtel Digital
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhishek Gupta
Results-driven QA Lead with 10+ years of experience driving automation, quality engineering, and agile delivery across global enterprises. Proven expertise in building end-to-end automation frameworks, implementing AI-driven QA initiatives (LLM-based automation and self-healing techniques, GenAI-powered test case generation), and enabling faster, resilient releases at scale.Currently spearheading team of QA engineers for Airtel Thanks App customer journeys across mobile & web, reducing manual efforts by 70% and maintaining 500+ automated test cases across production-critical journeys. Recognized with multiple awards for innovation, collaboration, and delivery excellence across multiple organization.Good exposure working with cross-countries collaboration and handled QA deliveries single handedly from offshore.Key Strengths: Test Automation (Selenium, Appium, RestAssured, LLM, GenAI) CI/CD & DevOps (Jenkins, Azure DevOps, GitHub) QA Leadership & Strategy (team management, stakeholder alignment) AI-Powered QA Solutions & Self-Healing AutomationPassionate about leveraging AI in QA, mentoring teams, and shaping scalable automation strategies that align with business goals.Follow me on Quora for any queries/ doubts related to testing:
Experience
Sr Manager Qa Lead
Jul 2022 — Present · Gurugram, IN
Driving end-to-end automation under LOB for Airtel Thanks App across multiple business lines, ensuring seamless quality for mission-critical customer journeys.Built scalable automation frameworks (frontend & backend), cutting manual testing by 50% and enabling faster, high-confidence releases.Leading & mentoring team of QA, handling effort estimation, task planning, and stakeholders communicationEnabled Jenkins jobs with automated nightly runs and detailed test reports for stakeholders for various automation suites setup under LOB.Leveraging Zephyr, Charles Proxy, Kibana, and Grafana to strengthen test coverage, issue debugging, and production monitoring.Implementing AI-driven QA initiatives: integrating LLMs & AI agents for intelligent test creation, automation acceleration, and productivity gains.Experimenting with self-healing automation to fix locator failures dynamically, reducing flakiness and long-term maintenance overhead.
Education
Guru Gobind Singh Indraprastha University
Bachelor of Technology (B.Tech.), Computer Science
St. Martin's Diocesan School
XII, SCIENCE NON- MED
Skills
- Hp Quality Center
- Jira
- Uml
- Adobe Flash
- Black Box Testing
- C
- Programming
- Microsoft Excel
- Powerpoint
- Hp Quicktest Professional (Qtp)
- Html
- Oracle
- C++
- Mysql
- Agile Methodologies
- Sql
- Linux
- Asp.net
- Css
- Rational Rose Enterprise Edition
- Microsoft Word
- Hp Alm
- Test Studio
- C#
- Java
- Selenium Webdriver
- Test Automation
- C#.net
- Adobe Air
- Windows
- Core Java
- Selenium
- Vbscript
- Hp Qtp
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