Abhishek Gupta

Customer Success Manager @Elsevier

Bengaluru, IN

Strategically handling high value healthcare accounts and collaborating with multiple stakeholders for a sustainable business. • Planning and implementation of Strategies around onboarding, nurturing and renewal.• Identify new business opportunities for further collaboration and business growth.• Maintaining the renewal rate of 95%+ with exceptional services, customer satisfaction and business relations.• Developing and tracking the customer success plan to meet the institutional goals and objectives.• Smooth onboarding for new clients, aiming for a higher client satisfaction rate.• Engagement activities to drive product adoption, utilization, and support as needed to ensure high usage and maximum value to the customer.• Monitoring customer health scores using CRM and Tableau tools to identify at-risk accounts early and initiate corrective action to prevent churn.• Working closely with Sales, Product, and Marketing teams to align customer feedback, provide insights into customer needs, and drive product/service improvements.• Prepare value report and customer facing dashboards for better visibility and advocacy to support the renewal decision

Vignana Jyothi Institute Of Management

PGDM, Marketing & Finance