Abhishek Gupta
Sr.Field Service Engineer at Premas Life Sciences Pvt Ltd
- Role
- Sr Field Service Engineer at Johnson & Johnson | Vision
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Abhishek Gupta
Experienced Customer Service Engineer with a Technical Service and demonstrated history…
Experience
Sr Field Service Engineer
Mar 2021 — Present · Delhi, IN
I look after Installation, Demonstration and Repair work of Sequencing, Microarrays, Molecular Biology, Liquid Handling, Ultrasonicators, Mass Spectrometry, Flow Cytometry.• Responsibility for Generating AMCs and CMCs.• Coordinate with service team/Sales team and customers to solve the issues.• Good Troubleshooting skills in during faults.• Technical Escalation Increase the up-time of the product. Use remote services effectively to fix the problems.• Generate Field Fault reports and failure analysis daily, weekly and monthly reporting.• Take Customer signature on Daily reports, FSR, Site work time record.• Provide Technical support for other region.• Preventive Maintenance, Service and Breakdown summary and event report. OEM, Vendor, handling support, CSE\'s for technical issue and parts management.• Handling Total of 120 Equipments Including North, East & West India.• Visited 3 Times singapore for the training of all the Illumina equipments• Maintaining the Return Merchandise Authorization (RMA) for the zone and also maintaining the inventory for the coming BM and PM.• Publish Article on Global Level regarding the troubleshoot which help other\'s.• Providing Remote support to the customer through TeamViewer.• Worked on networking to properly communicate the system with Customer.• Working with Research and Development team for the problem facing in field and giving solutions to overcome the same.• Maintaining the document for the QA process as well as risk management.• Maintaining all KPI\'s like repair cycle time,response time,first visit fix etc.• Taking care of all the contracts of my area including the invoice and the submission of invoice to the customer as well as TDS collection and clearing the outstanding from the company OS list.• On-site in-service training to the customer whenever there is a new installation of the equipment• Fullfill the sales requirement regarding the demo installation as well as Breakdown support.
Education
Institution of Engineers of India (IEI), Kolkata
Bachelor of Technology - BTech, Electronics and Communication Engineering
Board of Technical Education
Diploma, Electronics Engineering (Medical Electronics)
2009 — 2012
Suresh Gyan Vihar University
Master of Business Administration - MBA, Operation and Production Management
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