Abhishek Gour

Senior Collection Executive @TVS Credit Services Ltd.

Gwalior, IN

Responsible for recovering overdue payments from customers on time as per company policy and regulatory guidelines.Handle field collections and visit customers for EMI recovery and loan settlement.Maintain regular follow-ups via calls, field visits, and written communication to ensure timely collections.Identify and report skip/absconding customers and take necessary action for recovery.Maintain accurate collection reports and daily MIS to update management on recovery status.Coordinate with internal teams like credit, sales, and legal for smooth resolution of accounts.Ensure customer satisfaction and compliance while maintaining professionalism during interactions.Achieve monthly and quarterly collection targets and reduce delinquencies (DPD/NPA).Follow strict adherence to company ethics, field protocols, and compliance standards.

Jiwaji University (JU), Gwalior

Bachelor of Commerce, Bachelors of Commerce

Kiddys corner public school

Class 12th, Commerce