Abhishek Giri
Store Manager @Instamart
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WORK HISTORY
Store Manager @Instamart
Varanasi, IN
Store Manager Varanasi, India | Jan 2025 – PresentAs a Store Manager at Swiggy Instamart, I lead end-to-end operations for a high-volume instant grocery delivery outlet. I manage a team of 20+ associates and ensure full compliance with safety, hygiene, and SLA standards. I’ve successfully driven improvements in customer satisfaction, staff productivity, and operational KPIs.Key Highlights:Improved operational efficiency by 15% through data-driven process analysis.Achieved 90%+ CSAT consistently by proactively resolving escalations.Implemented lean practices, reducing order processing time by 20%.Conducted regular team training and performance reviews to enhance output and reduce errors.Ensured 100% adherence to Swiggy SOPs, delivery SLAs, and hygiene audits.
EDUCATION
Jananayak chandrashekhar university
Bachelor of Science - BS
ABOUT ABHISHEK GIRI
I’m a results-driven operations and supply chain professional with over 2 years of experience in fast-paced e-commerce and quick commerce environments. I\'ve had the privilege of leading high-performing teams and managing end-to-end operations at companies like Swiggy Instamart, Blinkit, and BigBasket — where I consistently delivered measurable business impact.My expertise lies in:Store and warehouse operationsFirst Mile & Last Mile logisticsVendor & team managementSLA compliance & lean process implementationRoot cause analysis and data-driven decision makingI’ve successfully implemented process improvements that led to:25% reduction in turnaround time15%+ improvement in operational efficiencyCSAT scores consistently above 90%I’m passionate about creating structured, efficient systems that optimize performance without compromising on quality or customer experience. Whether it\'s enhancing inventory accuracy, streamlining workflows, or mentoring frontline teams — I bring ownership, energy, and a strong commitment to continuous improvement.Currently seeking challenging opportunities where I can drive operational excellence, contribute to strategic goals, and grow within a high-impact team. Let’s connect if you’re hiring or collaborating in the supply chain, logistics, or operations space.
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