Abhishek Ghosh

About Abhishek Ghosh

Customer Experience Associate at Agoda, supporting global customers by resolvingbooking, payment, and policy-related inquiries across a fast-paced, high-volume environment.In my current role, I focus on:• Delivering timely and empathetic customer support across global markets • Handling escalated and complex customer cases with accuracy and professionalism • Applying strong problem-solving skills to ensure effective first-contact resolution • Collaborating with internal teams to achieve positive customer outcomes Previously, I worked as a Subject Matter Expert at Amazon, where I supported frontlineassociates, handled complex queries, and contributed to quality and process adherence initiatives.I am passionate about customer experience, continuous learning, and building a strongfoundation toward CX Operations and Escalation Management roles. Skills: Customer Support | Global CX | Escalation Handling | Problem Solving | Process Adherence Open to learning, growth, and future opportunities in CX Operations

Experience

1. Customer Experience Specialist

   Agoda

   Oct 2025 — Present · Gurugram, IN

   Provide end-to-end customer support for booking, payment, and policy-related issues across global markets • Resolve customer concerns through clear communication, empathy, and structured problem-solving • Handle high-priority and escalated cases in line with company policies and SLAs • Coordinate with internal teams to ensure accurate and timely resolutions • Maintain service quality while managing high case volumes

Education

• Supreme Knowledge Foundation

  diploma, Mechanical Engineering

  2017 — 2020