Abhishek R Ghia
Health and Wellness Consultant @Luke Coutinho Holistic Healing Systems
Signup · Get unlimited contacts
WORK HISTORY
Health and Wellness Consultant @Luke Coutinho Holistic Healing Systems
Mumbai, IN
Manage overall client experience for customers though inbound/ outbound calls regarding various programs and consultations, payments and provide solutions & payment arrangements• Driven business best practices and benchmarking initiatives to provide differentiated client service, providing solutions and collecting payments from customers • Managed and resolved escalated issues on-time, leading to customer satisfaction; ensure the adherence to prescribed quality, productivity, operations and compliance standards
EDUCATION
University of Mumbai
Bachelor of Commerce - BCom
ABOUT ABHISHEK R GHIA
Consistently praised for communicating effectively with clients, addressing their priorities, providing error-free & seamless service, and resolving complaints, queries, issues & grievances within prescribed TAT, thereby attaining high satisfaction •Time tested capabilities in overseeing the sales funnel, optimizing the sales process, performing sales forecasting, managing CRM data, and leading a team of sales operations professionals, upselling & cross-selling •Competent in assessing and implementing effective CRM solutions with an aim to ameliorate customer contentment and consequently customer loyalty, repeat and referral business •Credentials in implementing marketing strategies and promotions activities to increase market penetration, reach and conversion, improve brand visibility and drive revenue & profitability by maximizing sales •Customer obsessed, flexible, smart and analytical, strategic yet execution focused, influencer, good negotiator and highly skilled communicator with the ability to form and maintain good relationships internally and externally •Showcased people management skills by building & leading high-performing & motivated large teams, participating in learning & development, regular feedback session & meetings, and performance management, and developing their skills to deliver world-class performance, maintain quality of service delivery, and consistently improve customer satisfaction levels Mobile:+91••••••••26 ~ Email: p••••••••@gmail.com
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.