Abhishek Gadge
SQL | ORACLE | LINUX | Collection - IC4 | FINNONE NEO - CAS/LMS/MASTER | MIFIN - LOS/LMS | CRM | BR.NET & BRMFO | SALESFORCE | POSIDEX
- Role
- Technical Support Specialist at Clover Infotech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Specialist
Aug 2024 — Present · Airoli, IN
Application Support Engineer | Clover Infotech Pvt.Ltd./ Client- YesBank LimitedAug 16 - Start DateKey Result Area:Delivering critical application support to maximize system uptimeCrafting and fine-tuning PL/SQL components to boost database performancePartnering with cross-functional teams to swiftly troubleshoot and resolve technical challengesIT SKILLSProgramming Languages: SQL, PL/SQLOperating Systems: Linux, UNIX.Windows, macOSTools & Technologies: Jira, Oracle Database, SQL Developer. ToadITIL Processes: Change Management.Incident Management. Release ManagementDatabase Administration: Indexing. Views. Joins, Triggers, CursorsImplementing ITIL processes for effective change and incident managementLeveraging Jira for tracking and resolution of issuesEngaging clients to thoroughly gather requirements and provide timely updatesElevating support processes through proactive strategies and continuous enhancements.Providing comprehensive support for applications.ensuring optimal performance and availability for users across various platforms.Troubleshooting & resolving technical issues reported by users through ticketing systems, phone calls, and emailsCollaborating with development teams to identify and implement software fixes
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