Abhishek Dwivedi
Delivery Manager| Tech Lead|ITILv4| Agile Framework| ex Vodafone| ex IBM |ex Telenor
- Role
- Delivery Tech Lead at Cognizant
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Abhishek Dwivedi
IT and management professional with ~17 years of progressive experience across Banking…
Experience
Delivery Tech Lead
Mar 2022 — Present · Pune, IN
Working as Tech Lead providing services to UBS with a strong focus on customer satisfaction and continuous improvement. Currently leading a cross-functional team of 11 members across Pune and Zurich, Experience with hands-on expertise in tools and platforms (JIRA /Tableau, Power-BI, Kanban) Known for fostering collaboration, removing obstacle and delivering high-value solutions in a dynamic, client-facing environment. Apart from that looking after the Incident and Problem Mgmt• Daily stand-up Call (discuss on backlog Item, Major Issues, CI)• Operation Management• IT Service Management• Incident and Problem Management• Project Management & Delivery• Stakeholder & Customer Engagement• Customer Relationship Management• International Client Relationship Management• Continuous Improvement• People Management• Leadership• JIRA/Confluence• Tableau• Power-BI• Kanban
Education
Noida Institute of Engineering and Technology
Master
Skills
- Project Management
- Mis
- Databases
- Billing Systems
- Telecommunications
- Service Delivery
- Analysis
- Technical Support
- Pl/Sql
- Business Analysis
- IT Service Management
- Team Management
- Gprs
- Vas
- Sms
- Vendor Management
- Oracle
- Requirements Analysis
- Call Centers
- Crm
- Bss
- Sql
- Mobile Devices
- Provisioning
- Testing
- 3g
- Gsm
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