Abhishek Dutta
- Role
- Technology Architect & Project Manager at Cognizant
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Abhishek Dutta
With nearly 15 years of extensive experience in Oracle Applications and Core Database…
Experience
Technology Architect & Project Manager
Feb 2024 — Present · IN
Manage and support customer environments in OCI cloud.Designing a well-architected cloud deployment design in OCI, adhering to the best practices, principles, and guidelines.Applying automated configuration management and infrastructure provisioning.Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Cloud products.Manage customers\' escalations/expectations and ensure timely delivery of high-quality resolution on technical issues, focusing on root cause analysis and prevention.Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, and accelerated deployments.The prospective candidate should draw upon all resources at Oracle to advise and consult on the use of Oracle products, to avoid such problems in the future.Educate and walk the customer through the problem-solving process.Adopt Oracle diagnostic methodology and procedures when handling and documenting technical issues that comply with Support processes, policies, and SLAs.Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Product support, Product development etc).Research and study product features, and keep abreast of new releases and functionalities, or related technologies to maintain product expertise.Oversee the administration of Oracle databases and E-Business Suite applications, ensuring optimal performance and availability.Lead efforts in database architecture design, including high availability and disaster recovery solutions in Oracle Cloud Infrastructure (OCI).Develop and implement automation scripts to streamline routine database maintenance tasks, reducing operational overhead by 30%.
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