Abhishek Dubey

About Abhishek Dubey

Sutherland\'s quality systems benefit from strategic frameworks developed as part of the…

Experience

1. Implementation Engineer (Qa)

   Sutherland

   Aug 2024 — Present · Hyderabad, IN

   Spearheaded the implementation of a robust Quality Framework across two Lines of Business (LOBs), improving audit consistency and overall compliance. Designed, developed, and rolled out audit processes and structured feedback mechanisms, aligning quality goals with business objectives. Created and managed key performance reports including Weekly Status Reports (WSR), Monthly Business Reviews (MBR), and custom dashboards, enabling data-driven decision-making. Delivered client-facing presentations showcasing new quality implementations and proposed improvements to existing systems, enhancing transparency and stakeholder trust. Owned client escalations across both LOBs, performing in-depth analysis, coordinating with cross-functional teams, and ensuring timely resolutions. Conducted Root Cause Analysis (RCA) using the 5 Whys technique, leading to impactful Corrective and Preventive Action (CAPA) strategies that addressed recurring quality issues. Handled new hire nesting batches from onboarding to On-the-Job Training (OGT) and final certification, ensuring readiness and quality alignment from day one. Worked closely with internal and external stakeholders to introduce and execute process enhancements, increasing efficiency and reducing operational friction. Applied 7 QC Tools to identify process gaps, monitor trends, and implement targeted improvements that contributed to higher customer satisfaction scores. Played a critical role in maintaining high performance standards, fostering a quality-driven culture, and driving operational excellence within the team.

Education

• Doranda College, Ranchi

  Bachelor of Commerce - BCom

  2021 — 2023