Abhishek Dasgupta
Customer Success Manager at Mercer Mettl | Customer Success Team | Long-Term Customer Relationships
- Role
- Customer Success Manager at Mettl
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Abhishek Dasgupta
A Motivated and Experienced Customer Success Manager, working in the information technology and services industry, skilled in breaking down complex challenges into straightforward, cost-effective, and scalable solutions that drive positive business outcomes. Proficient in customer relationship management, problem-solving, and multi-tasking. Handling the key accounts of Education-India. Proven ability to work well as a team member and with individuals at all levels within an organization. Interested in Customer Success, Post-sales Delivery, and Strategic Partnerships My passion for fostering client relationships and optimizing customer experiences drives me to exceed expectations and achieve mutual success. I bring team coordination, and innovative solutions to the evolving landscape of talent assessment and solutions.
Experience
Customer Success Manager
May 2022 — Present · Gurugram, IN
Managing end to end client journey from onboarding to delivery- Leading the onboarding and platform training for new clients- Retention and relationship building for mid to large client sizes- Managing operations and support queries for test takers via emails and calls- Generating MIS reports and customized reporting for large clients- Conducting regular feedback sessions with the clients to have a clear understanding of their needs, address any concerns, and ensure continuous improvement in service delivery- Collaborating with internal stakeholders for solutioning and issue resolution- Leading the execution team for large-scale campus drives, involving vendor management and manpower planning.
Education
MS Ramaiah Institute of Management
MBA
2005 — 2007
Andhra University
B.Com
2002 — 2005
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