Abhishek Das Gaurav

About Abhishek Das Gaurav

I am a seasoned IT leader with over 17 years of proven success in driving large-scale initiatives across: Project Management | IT Infrastructure Management | Production Support IT Operations Management | Voice Networking Operations | Service Delivery Transition & Transformation Management | Escalation Management | People LeadershipI have a strong track record of:* Building and maintaining long-term client relationships, ensuring adherence to quality standards, and resolving complex, business-critical issues.* Leading business process restructuring and the implementation of innovative IT solutions within set budgets and timelines.* Designing, integrating, and deploying complex VOIP systems to meet diverse international business requirements.* Establishing and institutionalizing best-practice processes to enhance efficiency, reduce operational costs, and improve service delivery.* Mentoring and inspiring high-performing teams to consistently exceed organizational goals.* Recognized as an ambassador of change, I combine technical expertise with strategic leadership to deliver measurable business outcomes and long-term value.

Experience

1. Senior Project Manager

   Cloud Raptor

   Jun 2024 — Present

   Worked for the successful planning and implementation of UEM,EMM/ IT Infrastructure Complex/large-Scale programs/ projects in Australia region. • Drive SOW, facilitating structured and documented project kick-off and updated meetings with team members to identify major milestones subtasks, dependencies and risks.• Monitor and create control reporting to track the performance of system and process integrity, vendors, internal workflows and SLAs• Identify areas of weakness and recommend or implement process improvements• Provide assistance as needed to the document processes, both inbound and outbound, including but not limited to document sorting, logging and work order creation.

Education

• BABU BANARASI DAS INSTITUTE OF TECHNOLOGY AND MANAGEMENT

  Bachelor of Technology - BTech, Information Technology

Skills

• Itil
• Cisco Voice
• Project Management
• Team Leadership
• Ccvp