Abhishek Das
Agile and Scrum Methodology | Project Management | Risk Management | Major Incident Management | ITIL 4 Foundation Certified | Cloud and Infra Services | Azure AD and ADDS | TCS | Ex-Cognizant, Capgemini, Wipro
- Role
- Information Technology Analyst at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Abhishek Das
A highly motivated, flexible and self-directed person with excellent management skills…
Experience
Information Technology Analyst
Aug 2022 — Present · Kolkata, IN
Implemented IT change management frameworks that improved system integration efficiency Assisted in the development of IT change management plans that reduced system integration time Managed risk by statistical analysis in discussion with Project and Production Management Team Coordinated regulatory, inventory and compliance related to specific changes in a project before monthly release and successfully mitigating all risks within assigned timeframe Executed post implementation confirmation of risk analysis techniques in output and monitored ongoing performance monthly Spearheaded the integration of ITIL practices, optimizing incident lifecycle management and supporting rapid growth of the client base Initiated a structured post incident review process providing actionable insights into system vulnerabilities and boosting overall system resilience Provided insights and drive organizational effectiveness, succession planning, workforce management and development Supervised resource management teams within the firm and manage their performance Identified improvement to the continuous resource management process Have been responsible for data management of area and works closely with staff to ensure skill profiles are current Derived improvements to the quality of services provided by the team in line with project management best practices Provided effective situation management and escalation Awarded with Feedback Enabler Certificate for outstanding contribution (2023) in TCS Awarded with On The Spot Certificate for outstanding contribution (2023) in TCS Awarded with Star of the Month Certificate for outstanding contribution (2023) in TCS Rigor in Operations (RIO) Softskill for Application Operation team
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