Abhishek Chhabra
Technical Consultant | CPAAS | MARTECH | Digital Strategist| Customer Success
- Role
- Technical Consultant at Karix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhishek Chhabra
Service Delivery professional with 10+ years of experience in the CPaaS and telecom ecosystem, currently working as a Senior Manager - Technical Account Management at Karix.I specialize in managing and growing enterprise relationships across government, BFSI, e-commerce, and large aggregator segments. Over the years, I have successfully handled a portfolio of high-value clients, driving customer retention, adoption, and long-term business growth.My core expertise lies in delivering scalable communication solutions including SMS, WhatsApp Business API (WABA), RCS, and IVR, helping organizations enhance their customer engagement strategies.In my current role, I lead a team and own the end-to-end customer lifecycle — from onboarding and solutioning to service delivery, escalation management, and revenue expansion. I regularly engage with clients through QBRs and strategic reviews to align business goals, improve performance, and unlock new opportunities.I am passionate about building strong client relationships, solving complex business challenges, and driving measurable outcomes through a combination of technology, process optimization, and customer-centric thinking.Key strengths:• Customer Success & Account Management• Team Leadership & Stakeholder Management• Retention, Upselling & Revenue Growth• CPaaS Solutions: SMS, WABA, RCS, IVR• SLA Management, QBRs & Service ExcellenceI am always open to connecting with professionals, leaders, and organizations looking to drive impactful customer experiences and scalable communication solutions.
Experience
Technical Consultant
Mar 2022 — Present · Gurugram, IN
Education
Swami Vivekananda Subharti University, Meerut
Bachelor’s Degree, Information Technology
2011 — 2015
Skills
- Management
- Networking
- C++
- Ccna
- Customer Service
- Powerpoint
- Microsoft Excel
- Windows
- Routers
- Ivr
- Cisco Technologies
- 4g
- Leadership
- Microsoft Office
- Teamwork
- Ip
- Business Development
- Team Management
- Network Engineering
- Html
- C
- Strategic Planning
- Network Security
- Project Planning
- Network Administration
- Integration
- Cisco Routers
- Telecommunications
- Data Center
- Troubleshooting
- Tcp/Ip
- Cisco Systems Products
- Microsoft Word
- Wireless
- Team Leadership
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