Abhishek Cariappa

About Abhishek Cariappa

As a Senior Operations Manager at Amazon, I lead a team of over 80+ members responsible…

Experience

1. Senior Operations Manager

   Amazon

   Jan 2017 — Present · Bengaluru, IN

   Responsible for driving the quality of ingestion and certification process for Alexa skills, which involves the entire life-cycle from the time a developer submits a skill to the time it is put up on the skill store to ensure high quality experience for Echo device customers. Responsible to measure & improve quality of certification processes and provide an efficient and transparent experience for our developers and content providers.· Create and optimize processes for adding new digital content quickly, while ensuring the content meets Amazon’s high quality bar and follows Amazon’s policies·Specify requirements for the technological systems and tools required to support the content operations business road map and goals· Recruit and manage the team responsible for implementing the app/skills review guidelines and processes· Manage the content operations team to meet our selection expansion, quality, and service level goals· Partner with other Amazon groups as necessary to implement the strategy and manage exception processes· Partner with other Amazon groups in getting the apps and skills catalog ready for any new devices and country launches· Above all, protect and enhance Amazon’s apps and skills developers & consumers experience

Education

• Vinayaka Mission's Research Foundation - University

  Bachelor's Degree

Skills

• Process Improvement
• Management
• Operations Management
• Sales Management
• Training
• Customer Service
• Customer Experience
• Leadership
• Call Center Administration
• Sales
• Team Management
• E-Commerce
• Process Transitioning
• Crm
• Call Centers