Abhishek Biswas

About Abhishek Biswas

Senior Product Manager with 10+ years of experience building and scaling AI/ML-powered SaaS products, enterprise platforms, and high-growth B2B/B2C solutions across Tax Tech, E-commerce, Retail, CPG, FMCG, and Hospitality. I specialize in translating complex business and technical requirements into data-driven product strategy, high-impact roadmaps, and measurable outcomes.I’ve led cross-functional teams across engineering, design, and data science to deliver products that significantly improve customer experience and operational efficiency. My work has driven:• 15% increase in NPS, 22% growth in product adoption, and 40% boost in engagement• 25% improvement in ML classification accuracy and 30% reduction in manual processing time• 15% faster ERP onboarding across 12+ global partner integrations• Early growth success with JioMart, delivering thousands of downloads and a 40% engagement uplift. I bring deep expertise in AI/ML product management, enterprise SaaS, product analytics, A/B testing, KPI frameworks, backlog prioritization, Agile/Scrum, PI Planning, API architecture, SQL, and cross-functional collaboration. I’m passionate about using ethical AI, automation, and user-centric design to solve real-world problems at scale.My product philosophy is simple: Build intelligently. Measure relentlessly. Deliver value continuously.I thrive in environments that require strategic thinking, execution excellence, and close partnership with global stakeholders. Open to roles where I can lead AI-driven product innovation, accelerate SaaS growth, and transform enterprise platforms through measurable, customer-centric impact.

Experience

1. Senior Product Manager

   Avalara

   May 2025 — Present

   Led AI/ML development for tax content management, achieving 25% higher classification accuracy and 30% reduction in manual processing• Architected global ERP integration strategy, enabling 15% faster customer onboarding and expanding reach across 12+ ERP partners• Drove ML–Design collaboration to reduce deployment cycles by 40%• Implemented A/B testing–based product decision framework, increasing adoption by 22% and boosting NPS

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2016 — 2018

• Techno India College Of Technology

  Bachelor of Technology (B.Tech.), Information Technology

  2008 — 2012