Abhishek Batra

Vice President- WFM, Dialer, Strategy and Reporting at IntouchCX

Role: Vice President at IntouchCX
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

Experience

Vice President
IntouchCX
Apr 2022 — Present

Skills

Transition Management
Bpo
Customer Relationship Management (Crm)
Contact Centers
Performance Management
Crm
Management Information Systems (Mis)
Service Delivery
Call Centers
Vendor Management
Offshoring
Team Management
Business Process Outsourcing (Bpo)
Operations Management
Outsourcing
Mis
Employee Engagement
Workforce Management

Contact information

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Work email
•••••@intouchcx.com
Personal email
•••••@•••••.com
Direct dial
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Current company

IntouchCX

Outsourcing and Offshoring Consulting · 14K employees · Winnipeg, Manitoba, Canada

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

intouchcx.com

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