Abhishek Baghel
Director Process Excellence @Fidelity International
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WORK HISTORY
Director Process Excellence @Fidelity International
Delivered £24M+ in cumulative business impact through cost-out programs, automation, and journey redesign. Created and executed multi-year transformation strategy aligned to business unit objectives across operations, risk, and regulatory areas. Implemented global Process Excellence program and automation CoE across Investment Ops and Regulatory domains. Reduced operational costs by 40% via hand-off elimination and introduced RPA to drive an additional 20% cost optimization. Mapped 532 L2 processes, assessed automation feasibility, and built Enterprise Process Taxonomy and Automation Heatmap. Drove customer journey redesign resulting in £11M in savings and improved NPS by 5 points. Led strategic alignment workshops with senior leaders to prioritize digital investments and transformation initiatives.
EDUCATION
DAV PUBLIC SCHOOL
12th
APS University, Rewa
Bachelor of Commerce
SKILLS
ABOUT ABHISHEK BAGHEL
A seasoned transformation leader with 20 years of experience driving large-scale process excellence, AI-led optimisation, and automation programs across multiple industries and geographies. Known for leading complex, cross-functional initiatives that enhance efficiency, strengthen controls, and enable digital-first operating models.
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