Abhishek Agrawal
ServiceNow | Service Delivery | Pre-sales | Transformation | Project Management | servicenow | Agile - Scrum | ITIL 4 | Cloud computing
- Role
- Program Manager at Capgemini
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhishek Agrawal
Seasoned IT professional with proven abilities in servicenow Service Delivery, Pre-sales, Consulting, Project Transition & Agile based Project Management. ITSM consultant with rich experience on tools like servicnow, HPSM (Microfocus) Key Responsibilities- Managing Service Delivery for global accounts- Managing RFP/RFI end to end - Transition Manager for large projects under Managed Services - Driving automation and innovation based CSI - Agile driven project management - Stakeholder Management - Solution Architect - People Management- Servicenow functional consultant - Service Level Management- Implementing & Customizing tools like HP SC/SM (Microfocus), servicenow
Experience
Program Manager
Sep 2022 — Present · Hyderabad, IN
Managing Service Delivery for servicenow engagements (Support plus Agile based development)- Driving Transformations with focus on Automation and AI- Handling RFx response end to end- Creating Managed Services estimations framework
Education
IGNOU
Master of Business Administration, Sustainability Studies
Bundelkhand University, Jhansi
Master of Science, Computer Science
2001 — 2003
Indira Gandhi National Open University
Post Graduate Diploma in Environment & Sustainable Development, Sustainability Studies
Poorvanchal University
Bachelor of Science, Math
1998 — 2001
Jyoti Niketan School
C.S.E, Maths, Physics, Chemistry
Skills
- Project Management
- Web Services
- Sql
- Big Data
- Struts
- Connect-IT
- Software Project Management
- Hive
- Tomcat
- Mapreduce
- Java
- IT Service Management
- Eclipse
- Hadoop
- Servlets
- Hp Service Center
- Xml
- Oracle
- Itil Process Implementation
- Requirements Analysis
- Team Management
- Java Enterprise Edition
- Servicenow
- Software Development Life Cycle (Sdlc)
- Hp Ucmdb
- Agile Methodologies
- IT Operations
- Itil Certified
- Hp Service Manager
- Service-Now.com
- Software Development
- Scrum
- Javaserver Pages (Jsp)
- Javascript
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