Abhishek Agarwal

About Abhishek Agarwal

Learner-obsessed operations leader with 12+ years of experience across EdTech, e-commerce, hospitality, and mining. I specialize in scaling learning operations, driving high-impact outcomes, and building tech-enabled support systems that power business growth. At upGrad, I’ve led teams of 200+ and programs with 40K+ active learners and 50K+ alumni—achieving >85% CSAT,>90% outcomes, and ₹25Cr+ in annual referral revenue.Some of the key capabilities I possess- Leading large, cross-functional teams with a clear vision and execution discipline- Driving revenue growth through offline sales, referrals, and repeat models- Spearheading process automation and Six Sigma-based optimization to improve margins- Deep exposure to learner-first and customer-centric operations in high-growth environmentsI believe my blend of hands-on leadership, analytical thinking, and people-first management style positions me well to contribute to your organization’s operational and strategic goals. I thrive in dynamic, fast-paced environments and look forward to the opportunity to contribute meaningfully.

Experience

1. AVP

   upGrad

   Jan 2025 — Present · Mumbai, IN

   Led a 200+ member cross-functional team across academics, learner support, career services, and placement- Oversaw 40K+ active learners and 50K+ alumni, achieving CSAT >85%, completion >85%, outcomes >90%- Reduced refund rates <5% and generated ₹25 Cr+ in referral & repeat revenue annually- Rolled out bot-only support, reducing average TAT from 22 hrs to 4 hrs- Achieved 50% ops efficiency gain via automation and streamlined workflows- Scaled 300+ cohorts across 25+ university partnerships (GGU, LJMU, IMT, etc.)- Launched in-house placement operations, enabling transitions/year

Education

• Dr Virendra Swaroop Public School

  I.S.C, SCIENCE

  2008 — 2012

• Indian Institute of Technology (Indian School of Mines), Dhanbad

  Bachelor of Technology (B.Tech.), Mining Technology/Technician

  2008 — 2012

Skills

• Demand Generation
• Microsoft Excel
• Powerpoint
• Minerals
• Operational Excellence
• Sales Operations
• Energy
• Customer Service
• Core Java
• English
• Business Development
• Photography
• Supply Chain Optimization
• Business Planning
• Operations Management
• Underground Mining
• C
• Supply Chain Management
• Microsoft Word
• Microsoft Office
• Operational Planning