Abhishek A Savanur

About Abhishek A Savanur

I’m a Customer Success and Account Management professional with experience across SaaS, HR tech, and enterprise platforms, focused on driving retention, expansion, and long-term customer value.At Whatfix, I manage mid-market accounts across EMEA and APAC with end-to-end ownership of renewals, retention, and growth. I’ve consistently delivered 90%+ GRR, including 100% GRR on locked-in accounts, converted single-year deals into multi-year partnerships, and driven expansions across key accounts. I regularly lead executive business reviews to showcase ROI and adoption impact, while building strong customer advocacy through NPS, reviews, case studies, and video testimonials.Previously, I managed enterprise accounts at HackerEarth and spent several years at Naukri.com handling key-account portfolios, renewals, cross-sell growth, and quarterly reviews in high-volume, target-driven environments. Known for ownership, adaptability, and building trusted customer partnerships.

Experience

1. Customer Success Manager

   Whatfix

   Jul 2023 — Present · Bengaluru, IN

   Driving CS across Mid-market\'s EMEA and APAC region accounts with end-to-end ownership of renewals, retention, and expansion- Consistently exceeded performance expectations with GRR over 90% across quarters, including 100% GRR on locked-in accounts- Led renewal conversations proactively, ensuring all opportunities were closed within the same quarter with no spillovers- Achieved strong customer advocacy outcomes with 50%+ NPS coverage, 20+ G2 and Gartner reviews, Video testimonials & Case studies- Successfully transitioned 8 single-year contracts into multi-year contracts and delivered expansions across 7 accounts- Consistently delivering EBRs for 60%+ of clients every quarter to showcase impact, outcomes, and ROI- Work closely with Product, Engineering, SEs, and Support teams to resolve complex issues within SLA and deliver measurable value- Recognised for resilience, adaptability, and ownership during account transitions, while maintaining high standards of execution and professionalism.

Education

• AIMS Institutes

  Master of Business Administration (MBA), Marketing

  2015 — 2017

• Global Educare Foundation Global B.B.A College Vidya Nagar Hubli.

  Bachelor of Business Administration - BBA

  2012 — 2015