Abhisek Pandey

Senior Business Analyst @Wipro

Reading, GB

Client: Thames Water | Project: CMDB Improvement ProjectTransitioned into ServiceNow as a new functional area, rapidly gaining expertise in ITSM, ITOM, CMDB, and Discovery, enabling immediate contribution to CMDB Improvement initiatives.Identified gaps in existing documentation and created >50 structured artefacts published to senior stakeholders, improving transparency and governance.Progressed into a Technical BA role, focusing on CMDB health, data quality, and operational reliability.Optimized ServiceNow Discovery module schedules, reducing discovery runtime by 90% and IP scans by 87%, resulting in significant client appreciation.Supported multiple ServiceNow integrations (Flexera, Intune, BizzDesign), ensuring >95% data accuracy in CMDB.Improved CMDB metrics, achieving a marked increase in Configuration Compliance & Correctness scores by 25%.Produced comprehensive BPDDs for integrations and CMDB processes, establishing governance standards.Created and managed epics, user stories, and acceptance criteria, supporting Agile delivery and predictable project outcomes.Contributed to stabilizing project delivery via stakeholder engagement, structured backlog management, and documentation.Currently supporting CSDM framework implementation in ServiceNow for Thames Water.

Siksha 'O' Anusandhan University

Bachelor of Technology - BTech, Electrical and Electronics Engineering, 9.45 CGPA

Buxi Jagabandhu English Medium School

10 CGPA in 10th and 91.4% in higher secondary education