Abhisek Dash

About Abhisek Dash

Microsoft relies on a team of dedicated professionals to enhance customer experiences, and as a Support Engineer with over 9 years of experience, I contribute by resolving complex technical issues across Windows Server environments. My expertise in Windows performance, debugging and advanced technical data analysis enables me to deliver effective solutions while collaborating with cross-functional teams to ensure operational efficiency and customer satisfaction. Previous roles in IT administration and technical support have deepened my skills in virtualization, system configuration, and network services. Passionate about leveraging technology to solve challenges, I remain focused on empowering users and driving innovation through proactive problem-solving and knowledge-sharing initiatives that support Microsoft’s mission to achieve more.

Experience

1. Support Engineer

   Microsoft

   Mar 2019 — Present · Bengaluru, IN

   Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.From problem identification to full resolution, they own and manage the customer experience over the phone and Web. When needed, they will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.Skills: Technical Support · Windows Server · Windows performance · Shell · Windows Management Instrumentation (WMI) · Customer Service · Customer Relationship Management (CRM) · Windows Performance Toolkit. Project Management · Customer Escalation Management · Escalation Resolution · Process Improvement · Windows Performance Toolkit · Windows Internals · Troubleshooting · Customer Experience · Technical Leadership · Windows Performance · Windows · Empower · Inclusion · Training Delivery

Education

• Sambalpur University

  Bachelor of Science (B.Sc.), Information Technology

• MADNAWATI PUBLIC SCHOOL, SAMBALPUR

  10TH

  1999 — 2006

• Bangalore University

  Master of Business Administration (MBA), Information Technology

  2012 — 2014

• TIMES GURUKUL

  XII, ODISHA

  2006 — 2008

• Koshys institute of management studies(Bangalore university)

  MBA

Skills

• Teamwork
• Team Management
• Shell Scripting
• Vmware Workstation
• Microsoft Word
• Operating Systems
• Erp
• Troubleshooting
• Data Mining
• Cloud Computing
• Pl/Sql
• Software Installation
• Customer Service
• Microsoft Excel
• Powerpoint
• Unix
• System Center Configuration Manager (Sccm)
• Windows Server
• Microsoft Office
• Technical Support
• Marketing Strategy
• Virtualization
• Database Design
• Sap
• Presentation Skills
• C
• Data Analysis
• Dfd
• Disk Management
• Sql
• Linux
• Management
• Windows
• Networking
• Hp Printers
• Corel Draw