Abhirup Sengupta

About Abhirup Sengupta

With 40 months of versatile work experience and a solid academic foundation, I\'ve…

Experience

1. SAP Functional Consultant

   IBM

   May 2022 — Present · IN

   Ideated & strategized to ensure reduction 85% of SRQ backlog in P1LA landscape within 8 months• Improved SRQ MTTR from 1.3 days to 2.7 days & overall reduced change backlog by 25%• Performed the operational role of a scrum master to drive change requests with an 8-member team• Responsible as Service Management Specialist to drive Change and SRQ quality, delivery across P1• Analysed multiple data points to help improve team productivity, SRQ backlog, change backlog• Ensure compliance of project to contract, develop new processes to improve client satisfaction• Developed new business from existing client relationships which garnered 30L INR revenue • Led and managed the end-to-end implementation of the integration between SAP with LOCUS • Conducted multiple client engagement connects to understand and solve high priority issues• Analyse complex business process requirements in details and provide appropriate system solutions• Map clients’ requirements, processes and objectives and develop necessary product modification• Handle any high priority changes and transport requests as needed for client’s business process• Coordinated with several departments, across hierarchies for proper resolution clients’ issues• Analysed project performance to identify bottlenecks and develop process improvement plans• Presented weekly and monthly service reviews to business users and client IT stakeholdersAchievements• Awarded Dream Team award for reducing SRQ backlog • Awarded the responsibility of the Service Management Specialist• Awarded the responsibility of a Scrum Master

Skills

• Team Leadership
• Feedback Control Systems
• Preventive Maintenance
• Electromagnetic Fields
• Preaching
• Presentation Skills
• Microsoft Word
• Research
• Communication
• Teamwork
• Lead Guitar
• Microprocessors
• Management