Abhirup Das

About Abhirup Das

A results-driven sales and consulting professional with 16+ years of experience driving digital transformation across the BFSI sector. I specialize in advising and delivering cutting-edge digital solution including No-Code/Low-Code platforms, API and AI-led automation, Agentic AI, Machine Learning, and cloud technologies to banks, NBFCs, and insurance companies.With a solid foundation and hands-on knowledge in Business Analytics, I bring a data-first mindset to modernize core operations, enhance customer experiences, and future-proof organizations. My strength lies in translating complex technologies into tangible business outcomes, enabling clients to accelerate innovation and maintain a competitive edge in today’s rapidly evolving financial landscape.Mens sana in corpore sano.

Experience

1. Manager, Customer Success

   Decimal Technologies

   Dec 2023 — Present

   Develops and maintains long-term relationships with accounts. Generate revenue among client accounts, including upselling and cross-selling and new business.Operates as the single point of contact for assigned customers. Makes sure clients receive requested products and services in a timely fashion. Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders. Forecasts and tracks client account metrics. Manage projects via delivery leads/PMs within client relationships, working to carry out client goals while meeting company goals. Identifies opportunities to grow business with existing clients. Coordinate with other Channels,(Delivery, Platform, Support) working on the same account to ensure consistent service.Service multiple clients concurrently, always meeting deadlines. Coordinates for Prepare Requirement Document. Achieve high Customer Satisfaction (CSAT)

Education

• Asansol Engineering College

  Bachelor of Technology (B.Tech.), Electronics & Communication Engineering

  2002 — 2006

• Great Lakes Institute of Management

  Business Analytics Certificate Program, Business Analytics

  2017 — 2018

• Contai High School

  Higher Secondary, Science

  2000 — 2002

Skills

• Telecommunications
• Customer Liason
• Competitive Analysis
• Selling
• Market Research
• Business Strategy
• Crm
• Management Information Systems (Mis)
• Pre-Sales
• Bidding Process
• New Business Development
• Business Development
• Lead Generation
• Team Management
• Team Building
• Ready to Learn
• Competitive Intelligence
• Mis
• Key Account Management