Abhiruchi S.
Customer Success Management at Tata Communications
- Role
- Deputy General Manager - Customer Success Management at Tata Communications
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Abhiruchi S.
I am an accomplished professional delivering over 14+ years of career success in multifarious domains like Customer Success Management, Customer Service & Lifecycle Management, Customer Retention, Channel Management, Churn Management, Contract Renewals & Negotiations, Sales, Business Development and Key Account Management. My dexterity lies in front-leading the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, processes and technology, to deliver key service outcomes for customers in either a B2B or B2C environment. Demonstrated excellence in formulating a customer experience strategy that drives customer advocacy across all touchpoints as measured through NPS. Over the time, I have proved my excellence in identifying and escalating gaps in the customer journey based on limitations or roadblocks with people, processes, or technology and communicating the impact of solving these gaps. Track record in generating service revenue & meeting budgeted targets by developing new service procedures and strategies to increase productivity & profitability.
Experience
Deputy General Manager - Customer Success Management
Jan 2023 — Present · Mumbai, IN
Education
University of Mumbai
MBA, Marketing
2009 — 2011
University of Mumbai
B.E, Information Technology
2004 — 2008
Indian Institute of Management Bangalore
MicroMasters Program, Business Management
2021 — 2022
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