Abhirama Sahoo
Director of Engineering at HighRadius | Quality Engineering | Technical Support | Automation | Fintech | Healthcare
- Role
- Director of Engineering at HighRadius
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhirama Sahoo
Results-driven engineering and technical support leader with 16 years of experience delivering high-quality solutions across the O2C and US/India Healthcare domain. Currently, I am an associate director of engineering at Highradius Technologies. Ready to leverage expertise in a challenging leadership role. Expertise in Test Automation, DevOps, Engineering & Customer Support, and Performance engineering. Proven track record of leading global QA Teams, optimizing test strategies, and ensuring high-quality software release. Passionate about driving innovation in testing, reducing defects, reducing customer support tickets, and improving release cycles.• Leading Highradius Collections Product end-to-end development, quality, technical support, and release deliverables. • A result-driven professional offering vast experience in quality assurance, project management, service delivery management, product implementation, and support. • Technical proficiency is complemented by a strong background in project and people management, allowing me to lead teams effectively and achieve outstanding results. • Directed cross-functional teams to foster collaboration and develop innovative solutions.• Managed product engineering & technical support operations, scaling from 20 to 400 accounts, achieving high customer satisfaction through effective issue resolution and meeting SLAs.• Developed strategies that improved engineering and support processes, resulting in increased efficiency and cost savings. • Demonstrated strong analytical skills to identify root causes and implement effective solutions, leading to a 10% reduction in ticket inflow.• Streamlined support operations through new systems and tools, enhancing response times and issue resolution.• Built and mentored high-performing teams, promoting a culture of growth and accountability.• Established input and output KPIs to achieve strategic objectives and deliver measurable outcomes through effective execution.• Comprehensive end-to-end domain knowledge on O2C and Healthcare Products:o Collections Management System, EMR/HER, Hospital Management System, Laboratory Management System, Clinical Operating System, Radiology Management System, Population Health Management, and Clinical Master Data Setup.
Experience
Director of Engineering
Jan 2025 — Present · Hyderabad, IN
Education
Orissa University of Agriculture and Technology
MCA, Computer Science
2005 — 2008
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