Abhiraj Datta
- Role
- Senior Software Engineer at Intuit
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhiraj Datta
Salesforce Platform Developer with 10+ years of expertise designing and delivering…
Experience
Senior Software Engineer
Dec 2023 — Present · Bengaluru, IN
Architected and deployed Service Cloud implementation serving internal and external users, reducing average case resolution time by 35% through intelligent routing and automation• Designed and built 25+ enterprise-grade Lightning Web Components (LWC) deployed across 5 business units, creating reusable component library that accelerated development by 50%• Led Einstein AI and Agentforce implementation handling automated customer interactions monthly with 87% satisfaction rate, reducing support costs by $500K annually• Optimized Apex code and database queries resulting in 40% improvement in system performance and 60% reduction in API calls through efficient bulkification patterns• Implemented Omni-Channel routing and CTI integration for customer care platform, improving agent productivity by 30%• Mentor and conduct code reviews for team of 5 developers, establishing Salesforce development best practices and CI/CD pipelines using Azure DevOps• Drive technical design reviews for multi-tenant Salesforce org supporting 15+ business units with complex security and data access requirements Technologies: Service Cloud, Lightning Web Components (LWC), Apex, Einstein AI, Agentforce, Flow Builder, Process Builder, Omni-Channel, Git, REST/SOAP APIs
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