Abhinaya Aggarwal
Deputy Manager @Optum
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WORK HISTORY
Deputy Manager @Optum
Gurugram, IN
Led end-to-end capacity planning and process sizing for operations covering 500+ FTEs across business units, ensuring optimal resource utilization and cost efficiencyDeveloped advanced Excel-based forecasting models to improve long-term and short-term staffing projections, reducing under/overstaffing instances by 20%Created performance dashboards in Excel and Power BI to track SLA, occupancy, shrinkage, and utilization metrics; improved visibility for business leadersCollaborated with cross-functional teams (Operations, Finance, HR) to align headcount planning with strategic goalsPresented monthly business reviews with actionable insights on staffing variances, performance gaps, and recommendations for improvementInitiated automation projects to streamline reporting and reduce manual effort, cutting down report generation time by 30%
EDUCATION
College of Engineering Roorkee
Bachelor of Engineering (B.E.)
ABOUT ABHINAYA AGGARWAL
After 10 years leading Workforce and Capacity Planning for high-growth operations, I’m…
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