Abhinay Raj
Delivery Head at HSBC
- Role
- Head of Sre Service Management, Cybersecurity at HSBC
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhinay Raj
My 20-year professional journey is a collection of progressive milestones comprising Technology and Operations, Cybersecurity, Business Development, Program Management, and Agile Transformations at HSBC India.My hierarchical ascent commenced as Customer Service Representative as part of HSBC’s Global Service Centre, and today – 20 years later – I head the Service Management function within Cybersecurity as part of the organization’s Technology Sector.Each rung of my leadership map has contributed to large-scale corporate business functions not only within India, but also across HSBC locations globally. Some of my key offerings include:§ Playing a key role in transforming IT Infrastructure Delivery Organization with staff from globally distributed teams.§ Leading enterprise-wide infrastructure transformation programs.§ Exceeding process performance metrics related to Target SLAs and Employee Engagement.§ Networking with a 200-member Global Helpdesk Team spread across Hyderabad, Kolkata, Cairo and Krakow.However, at the end of the day, what matters most to me professionally is being able to build sustainable organizational processes that can instill unshakeable trust, loyalty, and commitment from internal and external stakeholders, which can transform into new business opportunities for long-term organizational progress,
Experience
Head of Sre Service Management, Cybersecurity
Aug 2023 — Present · Hyderabad, IN
Lead the SRE Service Management team, responsible for the availability, maintenance and operations of the technologies that the Cybersecurity function relies on.
Education
Osmania University
Bachelor's Degree, Computer Maintenance
1999 — 2001
Skills
- Reports
- Service Level Agreements
- Training
- Itil
- IT Service Management
- Change Management
- Project Management
- Management
- Liaison
- Operations Management
- Service Desk Management
- Incident Management
- Transition Management
- Service Delivery
- Customer Service
- Itil Incident Management
- Root Cause Analysis
- Service Management
- Service Desk
- Team Management
- Process Improvement
- IT Operations
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