Abhinay Bogireddy
ServiceNow Architect & Consultant with 9+ years of experience delivering enterprise solutions across ITSM, CSM, HRSD, HAM, EAM, Service Mapping, and Advanced Work Assignment (AWA)
- Role
- Servicenow Solutions Architect & Consultant at Vernus Technologies
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Abhinay Bogireddy
Seasoned ServiceNow Architect & Consultant with 9+ years of progressive experience…
Experience
Servicenow Solutions Architect & Consultant
Jul 2024 — Present · US
Lead multiple global projects across Service Mapping, EAM, HAM, SLA frameworks, and AWA• Designed service maps modelling complex application services for real-time dependency and health tracking.• Implemented AWA (queue/skill-based routing) across ITSM/CSM/HRSD, improving resolution speed.• Designed SLA definitions, breach alerts, and escalations to ensure proactive compliance management.• Implemented EAM with full lifecycle tracking across procurement, transfer, usage, and disposal.• Led HAM implementation for disposal, transfer, RMA, refresh, loaner, lost/stolen, and IT onboarding processes.• Configured audit & stock rules to enforce compliance and inventory accuracy.• Built reporting dashboards for asset lifecycle, utilization, and compliance visibility.• Developed bulk upload functionality to streamline large-scale onboarding of models/assets.• Designed and delivered a custom Hardship Case Portal & Calculator leveraging dynamic workflows, Glide APIs, JSON parsing, SLA management, and activity logging — optimizing compliance and customer decisioning.
Education
SRM IST Chennai
Bachelor of Technology - BTech, Aerospace, Aeronautical and Astronautical Engineering
2012 — 2016
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