Abhinav Vip

About Abhinav Vip

Transformational Customer Success Manager with 6+ years of experience in SFA (1Channel), delivering- 25%+ increase in customer retention- 30%+ growth in sales revenue- 90%+ customer satisfaction ratesProven expertise in strategic planning, team leadership, and customer-centric solutions.

Experience

1. Sr Customer Success Manager

   1Channel

   Oct 2021 — Present · Gurugram, IN

   Led the successful implementation of the 1Channel Sales Force Automation (SFA) platform for diverse domestic and international clients, aligning solutions with strategic business goals. Managed the complete customer lifecycle—from onboarding and induction to solutioning and long-term account management—ensuring strong retention and client satisfaction. Scaled product adoption across enterprise accounts, driving consistent revenue growth. Collaborated with cross-functional teams using Figma and JIRA to design and deliver tailored solutions. Executed data-driven POCs, supported VAPT and InfoSec audits, and leveraged adoption metrics to promote sustainable usage and continuous performance improvement.

Education

• Ryan International School

  High School

  1994 — 2007

• Apeejay School Of Management

  Master's degree, Marketing

  2013 — 2015

• Punjab Technical University

  Bachelor’s Degree, Computer Science

  2009 — 2012

Skills

• Event Planning
• Events Coordination
• Public Relations
• Teamwork
• Team Management
• Corporate Events
• Vendor Relationship Management
• Microsoft Excel
• Operations Management
• Operational Planning
• Microsoft Office
• Powerpoint
• Market Research
• Business Development
• Customer Service
• Marketing Communications
• Marketing Strategy
• Trade Shows
• Meeting Planning
• Data Mining
• Sales Management
• Brand Implementation
• Vendor Management