Abhinav V.

About Abhinav V.

Dynamic and results-driven Account Manager with over 8 years of experience in the Consulting and Computer Software industries. Known for my exceptional ability to identify new business opportunities, retain and grow existing accounts, and manage customer relationships with exceptional care and attention to detail.Bringing a unique combination of technical expertise and strong interpersonal skills, I have consistently exceeded sales and customer satisfaction goals throughout my career. I am well-versed in CRM tools and techniques, and have a proven record of success in developing and delivering training programs that enhance employee performance and drive business growth.Entrepreneurial spirit and founder of the successful e-commerce venture, Hasley India, now acquired. Seeking to leverage my experience and education to drive growth and success for clients and organizations.

Experience

1. Customer Success Manager

   CleverTap

   Mar 2025 — Present · Mumbai, IN

   Own and manage renewals for U.S. and European commercial and mid-market accounts, ensuring long-term retention and sustained account growth.•Build and maintain strong, trusted relationships with senior stakeholders, serving as a strategic advisor and primary point of contact.•Drive customer health, satisfaction, and Net Promoter Score (NPS) through proactive engagement and consistent value realization.•Partner closely with customers to design, optimize, and scale customer journeys and campaigns, enabling measurable revenue growth and enhanced engagement through the CleverTap platform.•Lead Quarterly Business Reviews (QBRs) to assess performance, align on business objectives, demonstrate ROI, and identify growth opportunities.•Identify, position, and execute upsell and cross-sell initiatives, contributing to expansion revenue through a farming-led Account Executive approach.•Act as a liaison between customers and cross-functional internal teams (Product, Engineering, Support, Sales, and Marketing) to ensure seamless execution and timely resolution.•Advocate for customer needs internally while aligning platform capabilities with evolving business goals. •Support strategic account planning and contribute to revenue growth, platform adoption, and long-term customer success.•Develop customer case studies and testimonials, collaborating with clients and internal teams to showcase success stories, drive credibility, and support sales and marketing initiatives.

Education

• Delhi Public School - India

  Secondary School Certificate (SSC), Science

• Indian Institute of Management Jammu

  Executive MBA, Marketing & IT

• Vivekanand Education Society's Institute Of Technology

  Bachelor of Engineering - BE, Electronics and Communications Engineering

  2014 — 2018