Abhinav Shrivastava
Systems Engineer @Tata Consultancy Services
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WORK HISTORY
Systems Engineer @Tata Consultancy Services
Mumbai, IN
Senior Support Analyst @ Westpac Banking Corporation AustraliaExpertise in Consumer - Customer Care which includes two applications being used by all 4 banks under Westpac Group. Collaborated with developers, project managers and business to expedite incident resolutions and gathered requirements from business stakeholders for implementing the change requests. Used SQL queries to retrieve data from the production database for various reporting purposes. Saved 30-manhours per month by automating reports and 25-manhours per month by automating copying of production data to backup database by creating and modifying Control-M batches. Acted as a team lead for 5 junior associates and provided orientation for all the new resources regarding the process followed in the project
EDUCATION
Gyan Ganga Institute of Technology Sciences
Bachelor of Engineering - BE, Computer Science & Engineering
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Business Analytics, 3.08
ABOUT ABHINAV SHRIVASTAVA
Experienced Systems Engineer with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, ITIL, SQL, Problem Solving, Teamwork, and Leadership. Strong information technology professional with a Bachelor of Engineering - BE focused in Computer Science & Engineering from Gyan Ganga Institute of Technology Sciences.
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