Abhinav Shrivastava

Service Delivery Manager & Project Manager @ Tata Consultancy Services | Service Delivery Management, Project Management | NMIMS Mumbai

Role: Service Delivery Manager & Project Manager at Tata Consultancy Services
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

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About Abhinav Shrivastava

Graduated with an MBA in Business Analytics from NMIMS, this professional is currently…

Experience

Service Delivery Manager & Project Manager
Tata Consultancy Services
May 2024 — Present · Mumbai, IN
Client: ABB; Role: SDM, PM- Currently working as Project Manager for Vianai \'hila Conversational Finance\' PoC for ABB Energy industries, Oracle to DB2 migration for ABB Saudi Arabia, RDC implementation project for ABB Latam- Worked as a Service Delivery Manager for ABB Saudi Arabia, Turkey, Italy, Global Cash Management and led the successful delivery, ensuring 95% on-time project completion and aligning project execution with client expectations- Enhanced client satisfaction by 5%, leveraging consistent feedback loops and implementing actionable improvements from CSI reviews- Spearheaded the resolution of project delays, reducing the timeline of a critical project by 20% through effective resource management and task prioritization- Collaborated with cross-functional teams to automate key processes, increasing team productivity by 25% and improving service request resolution times by 20%- Conducted regular client reviews and maintained a 100% audit compliance record by closing gaps and mitigating risks during project execution- Fostered strong client relationships, contributing to contract renewal by aligning service delivery with evolving client requirements

Contact information

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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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