Abhinav Sharma
Senior Product Manager @ IDFC FIRST Bank | Certified Scrum Master
- Role
- Senior Product Manager at IDFC FIRST Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Abhinav Sharma
As a Senior Product Manager at IDFC FIRST Bank, Abhinav brings over a decade of expertise in digital transformation, operational efficiency, and customer engagement within the banking and financial services sector. Focused on implementing innovative digital solutions, successfully enabled seamless transitions for over 2,500 employees to new workflows while integrating advanced customer outreach channels such as WhatsApp and humanoid systems. He is a certified Scrum Master, who fosters agility and collaboration across cross-functional teams to deliver impactful, scalable results. Past achievements include managing large-scale digital projects that consistently exceeded performance KPIs and introducing process optimizations that aligned with strategic goals. Dedicated to empowering organizations to redefine service delivery, efforts emphasize operational excellence, innovation, and customer-centric strategies, ensuring alignment with the dynamic demands of the digital landscape.
Experience
Senior Product Manager
Aug 2022 — Present · Mumbai, IN
Spearheaded the bank\'s digital transformation strategy, implementing cutting-edge digital solutions to improve operational efficiency and customer experience.• Led the onboarding of channels like Whatsapp and Humanoid to increase customer reach and engagement.• Managed large-scale digital transformation projects, delivering on-time and within budget while exceeding performance KPIs.
Education
Central Mordern School
Senior Secondary, Science Maths
2004 — 2007
Rajasthan Technical University, Kota
Bachelor of Technology - BTech, Electronics and Communications Engineering
Welingkar Institute of Management
Master of Business Administration - MBA, Marketing/Marketing Management, General
Scrum alliance
Scrum master
ITIL foundation
ITIL foundation, Information Technology Infrastructure Library
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