Abhinav Makker
Agentic AI | Multi-agent Systems | Conversational AI
- Role
- Lead Software Engineer - Agentic Ai at CES
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhinav Makker
My current role as Lead Software Engineer allows me to leverage my expertise in Gen AI, multi-agent orchestration, and cloud technologies. I specialize in architecting real-time AI-powered solutions, such as autonomous voice-based workflows, using tools like Deepgram, Plivo, and Azure cloud infrastructure. I have contributed to automating check-in workflows with AI voice bots, achieving significant efficiency improvements. My work reflects a deep commitment to creating impactful, scalable solutions with collaborative teams and cutting-edge technology. With a proven ability to integrate advanced AI models and optimize software pipelines, I aim to support organizations in driving innovation and operational excellence through emerging technologies.
Experience
Lead Software Engineer - Agentic Ai
Feb 2025 — Present · Hyderabad, IN
Checkin AI Voice Agent: • Architected and led development of a real-time multi-agent AI orchestration system enabling autonomous voice-based check-in workflows across 100+ production lanes. • Developed Python based real-time multi-agent orchestrator AI voice bot to automate the checkin process. • Improved the workflow process by automating 90% of the checkins in a month processed by the AI voicebot with efficiency upto 80%.• Developed the end to end pipeline of call initiation, agent orchestration, speech to text extraction, tool/function calling, text generation, text to speech conversion, call routing.• Leveraged these technologies Deepgram/Elevenlabs(STT, TTS models), Plivo, Open AI 4.o, Azure cloud.• Implemented fallback and escalation strategies for low-confidence LLM responses in production voice agent.• Designed guardrails to handle hallucinations and tool-call failures in real-time AI workflows Service centre AI Voice Agent: • Designed a real-time flow calling support assistant if high priority ticket is raised providing all the details.• The AI voicebot gathers ticket details, RAG based answer collection, initiates call and updates supervisor.• Developed the entire pipeline of call initiation, speech to text extraction, tool calling, text generation, text to speech conversion, call routing.• Leveraged these technologies Deepgram/Elevenlabs(STT, TTS models), Plivo, Open AI 4.o, Azure cloud.
Education
International Institute of Information Technology Bangalore
Post Graduation diploma, Software Development
2018 — 2019
Chitkara University
Bachelor of Engineering - BE, Computer Software Engineering
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