Abhinav Badola
Team lead at Cityfurnish
- Role
- Customer Service Team Lead at CITYFURNISH
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhinav Badola
I hold an MBA with a specialization in Marketing and Human Resources from Graphic Era…
Experience
Customer Service Team Lead
Feb 2025 — Present · Gurugram, IN
Leading a high-performing customer experience team to drive satisfaction and retention.Handling escalations, mentoring team members, and optimizing response time across all support channels.Collaborating with sales, operations, and product teams to ensure smooth onboarding and a seamless customer journey.Implemented process improvements that reduced churn and enhanced customer NPS.Spearheaded inside sales initiatives, contributing to revenue growth through cross-selling and upselling efforts.
Education
GRAPHIC ERA HILL UNIVERSITY
Master of Business Administration - MBA, Marketing
2018 — 2020
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