Abhinav Kumar
Financial Services Professional | Post Graduate Diploma in Banking and Finance | Over 4 Years of Banking Expertise | Outcome-Oriented Professional | Leadership Abilities | Committed to Ensuring Customer Satisfaction
- Role
- Assistant Manager at HDFC Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Abhinav Kumar
During my time at IDBI Bank, I gained valuable experience in various areas, including KYC (Know Your Customer) procedures, AML (Anti-Money Laundering) measures, customer service, cross-selling, customer problem-solving, and cash handling. I also have experience in banking operations, including processing transactions, managing accounts, and handling customer inquiries.Throughout my time at IDBI Bank, I have consistently demonstrated a strong ability to handle complex tasks and provide excellent customer service. I am skilled in problem-solving and have a natural ability to build strong relationships with customers. I am also committed to maintaining the highest standards of professionalism and integrity in all of my work.Overall, I am proud of my experience in the banking industry and am confident that my skills and abilities will be an asset to any organization.
Experience
Assistant Manager
Jan 2024 — Present · Mumbai, IN
To identify NFTR cases and follow up with the concerned business unit for adequate resolution2. Respond to all queries raised by the customer with customer satisfaction as the prime focus3. Refer cases to the floor manager / Unit manager wherever customer requests are getting declined. To check for opportunities to fulfill customer requirements.4. To ensure adherence to audit compliance as well as quality norms defined by the business.
Education
Manipal Academy of Higher Education
Postgraduate Degree
2020 — 2021
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