Abhinav Yadav
MI Manager | Network Operations | Service Delivery | Cloud Networking | SD-WAN | Critical Incident & Fault Management | Change Management | Network Security & IAM | Architecting Resilient Aviation & ISP Infrastructures
- Role
- Major Incident Manager at Infosys
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhinav Yadav
I look forward to an environment that is stimulating & encouraging & provides enough…
Experience
Major Incident Manager
May 2025 — Present · Noida, IN
Experienced in managing Major Incidents, Crisis Situations, and Network Operations, ensuring high service availability and minimal business disruption.Led end-to-end Incident & Project Management, driving resolution of critical outages under strict SLAs and reducing long-term recurrence through preventive actions.Directed Crisis Management & Escalation Handling, coordinating cross-functional Network Operations & Security teams during high-severity outages to restore business-critical services.Oversaw Production Readiness & System Maintenance, ensuring infrastructure stability, scalability, and resilience for seamless deployments.Delivered Root Cause Analysis (RCA) and implemented corrective measures to strengthen infrastructure health and incident prevention.Managed Operations & Infrastructure Monitoring, enabling proactive issue detection, faster resolution, and reduced downtime.Ensured compliance with Service-Level Agreements (SLA) through governance, monitoring, and continuous service improvement.Championed Business Continuity & Disaster Recovery (BCDR) readiness, safeguarding mission-critical IT services.Oversaw Change & Release Management processes to minimize risks during service transitions and upgrades.Produced Data Reporting, Trend Analysis, and Performance Insights to support decision-making and proactive risk mitigation.Maintained transparent Stakeholder & Leadership Communication during incidents, ensuring trust, clarity, and alignment across business units.Recognized for Team Leadership, Conflict Resolution, and Decision-Making in high-pressure environments, consistently achieving operational excellence.Improved Customer Satisfaction (CSAT) through efficient escalation management, proactive engagement, and service reliability.Proficient in MS Office, ITSM/IM Tools, and Enterprise Applications for documentation, collaboration, and reporting.
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