Abhinav Srivastava
Delivery Operations Leader- Head of Operations | ITSM | ITIL | Agile | ISMS | Process Improvement
- Role
- Delivery Operations Leader - Head of Operations at Milestone Technologies, Inc.
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhinav Srivastava
20+ Years of Enabling Excellence in Delivery Operations With over 20 years of experience in IT Service Management and Delivery Operations, I’ve come to see this role as more than just managing timelines—it’s about orchestrating outcomes, empowering teams, and driving transformation.As a Delivery Operations Leader, I wear many hats: strategist, problem-solver, mentor, and collaborator. Every day involves balancing SLAs, client expectations, cross-functional coordination, and continuous improvement. What I Do- Drive operational efficiency across engagements- Align delivery with business outcomes- Navigate escalations with clarity and calm- Build scalable processes and high-performing teams- Champion innovation and process excellence My Guiding Principles:1. Data-Driven Decisions – Delivery health, CSAT, NPS, and resource utilization guide every move2. Proactive Communication – Transparency builds trust3. Empowerment Over Control – Equip teams with clarity and autonomy4. Risk Anticipation – Spot issues early, act faster5. Customer-Centric Mindset – Delivery is about impact, not just output6. Celebrate Progress – Culture is the invisible engine of performance Expertise Snapshot- SLA, Incident, Escalation & Vendor Management- ITIL-based Service Delivery & ITSM Tool Management- End-User Support & Infrastructure Implementation- Gap Analysis, MIS Reporting, and Service Desk Optimization- Tools: Windows 10, Skype, WebEx, MobileIron, AD, Exchange, SCCM, MS Teams- Certifications: ITIL Service Operation, Prince2, Lean Six Sigma, COBIT, PMI-ACP Leadership Highlights- Weekly executive reviews & performance reporting- People management: resource planning, quality reviews, goal setting- Business continuity planning & risk mitigation- End-to-end implementation of IT infrastructure projectsI believe delivery leadership is about enabling success at scale—through strategy, empathy, and execution.
Experience
Delivery Operations Leader - Head of Operations
May 2025 — Present · Hyderabad, IN
Key Responsibilities:Strategic Planning:Developing and implementing operational strategies to achieve organizational goals. Process Optimization:Identifying areas for improvement in workflows, production, supply chain, and other operational areas to enhance efficiency and reduce costs. Resource Management:Managing budgets, allocating resources effectively, and ensuring optimal staffing and production capacity. Team Leadership:Supervising and motivating teams, fostering a positive and productive work environment, and providing guidance and support. Performance Management:Monitoring key performance indicators (KPIs), CSAT and NPS analyzing data, and implementing solutions to improve operational effectiveness. Compliance:Ensuring all operations comply with relevant laws, regulations, and company policies. Collaboration:Working with other departments to streamline processes and achieve company-wide objectives. Innovation:Exploring new technologies and methodologies to improve operational efficiency and drive innovation.
Education
Motivational Pathway
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2000 — 2004
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