Abhinav Shukla
Webex Calling/ Webex for Broadworks/UC Engineer | Broadworks | SBC | at Cisco
- Role
- Technical Consulting Engineer Iv at Cisco
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
Experience
Technical Consulting Engineer Iv
May 2018 — Present · Pune, IN
Part of 24*7 TAC team, providing Technical and Functional support for Broadsoft Class 5 telephony solutions, Genband SBC and Unified communication solutions.Providing technical support and consultancy for Broadsoft/BroadCloud products. Primary responsibilities- Provide technical support and assistance to customers within the BroadSoft VoIP Software Application platform- Provide Technical Support to Genband SBC (Session Border Controller)Customers- Provide guidance to customers, unfamiliar with the BroadSoft products- Liaise with customers and collaborate with technical teams within the company to determine the root cause of system faults and to provide methods of restoration and resolution.
Education
BIET Jhansi
Bachelor of Technology (BTech), Computer Science
2004 — 2008
Skills
- 3g
- Network Design
- Nms
- Rip
- Sql
- Voip
- Ss7
- Telecommunications
- C
- Switches
- Gsm
- Pre-Sales
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