Abhinav Shukla

About Abhinav Shukla

Accomplished and goal-driven Executive offering more than 8 years of experience in BPO industry with operations management and tactical business leadership. Offers expertise in business administration and change management achieving optimal results with competent planning and solutions-oriented approach while driving business growth, profitability and strategic alliances. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with employees and partners. Summary: I excel in daily planning, scheduling and customer service requirements, and am highly skilled in staff management, strategic planning and negotiation. My diplomatic communication style focuses on maximizing engagement and satisfaction, and I have an upbeat nature that inspires my team to achieve their goals. I have managed multilingual teams for content moderation and video tagging for a reputed global brand, and have a strong background in telecom-related customer service. My accomplishments include creating performance dashboards, driving Covid vaccination at a campaign level achieving high employee satisfaction rates. I am a forward-thinking and industrious leader who is passionate about developing innovative solutions to complex problems. In my free time, I enjoy researching, surfing, travelling and cooking.

Experience

1. Operations Manager

   TaskUs

   Jul 2021 — Present · Mohali, IN

Education

• RR Institute of Modern Technology

  B.Tech

  2011 — 2015